Financial Protection

Financial Protection

When you climb with us, all of our Package Holidays (ie trips that have accommodation included in the price) are fully compliant with EU Package Travel Regulations. Financial insolvency insurance is provided for all of our package holidays by International Passenger Protection.  Please see details below:


Financial Protection - IPP logoThe IPP Passenger Protection Statement

In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992” all passengers booking with Alpine Guides Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Alpine Guides Ltd.

There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights.

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Alpine Guides Ltd. If you have booked and/ or paid direct to a Travel Agent for a holiday with Alpine Guides Ltd please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd’s. For further information please go to www.ipplondon.co.uk


CLAIMS PROCEDURE:

Download Claims Form from www.ipplondon.co.uk

Any occurrence which may give rise to a claim should be advised within 14 days to:

International Passenger Protection Limited
Claims Office Telephone: +44 (0)20 8776 3752
IPP House Fax: +44 (0)20 8776 3751
22-26 Station Road
West Wickham
Kent BR4 0PR
United Kingdom

In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.

CLAIM FORMS MUST BE SUBMITTED WITHIN SIX MONTHS OF DATE OF INSOLVENCY
WE CANNOT CONSIDER OR PAY CLAIMS RECEIVED AFTER THIS DATE